Shipping policy

Shipping Policy

Garnet Red Light provides free standard shipping across Canada for all light-based wellness devices and accessories. Orders are shipped from our Canadian fulfillment location.

Processing Time

Orders are typically processed within 1 to 3 business days, excluding weekends and statutory holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

Standard shipping within Canada generally takes 3 to 8 business days, depending on destination and carrier conditions. Delivery timelines may vary due to holidays, weather disruptions, freight scheduling, or peak carrier periods.

Order Tracking

All shipments include tracking. Tracking details will be provided by email once the order is dispatched.

Shipping Restrictions

At this time, Garnet Red Light ships only within Canada. International shipping options may be added in the future.

Damaged or Lost Shipments

If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photos of the packaging and product. If a shipment is lost in transit, we will assist with the carrier investigation and arrange a replacement when appropriate.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refund.

Contact

For shipping-related questions, please contact support@garnetredlight.ca